Frequently Asked Questions:
Why is Genuine Moving the best price for my budget?
- Our rates are based on how much stuff you have---not how long it takes us.
- You also get a fair, guaranteed price for our hourly-rate and set-up fee- nor hidden or "special" charges.
What this means for you: We will work as fast as humanly possible to complete your move, respecting home and property as if it was our own.
We value our good reputation and well-ranked reviews- we did not get as successful as we are by promising more and delivering less.
We will never gouge or "pad the clock" of our customers to make money; with most of our staff raising families, we are as eager to put in a good days work and get home as you are.
Why is Genuine Moving the best in customer-service?
- We are always accessible: Our full time sales agent answers all calls and e-mails and is occasionally joins in on the moves. You are important before, during, and after your move.
- We are customer service oriented professionals, in the moving business. We're a friendly, tight-knit team
of life-time movers who love our customers and are fully immersed in the art and science
of moving.
- We have a fierce work ethic and are loyal to our customers from the start.
- We are an independently owned and operated Bay Area business, so we know the streets and communities.
What this means for you:
All
of your questions will be answered, right away, by the owner of the
company, who will be at your door on moving day (or before, if you need
box delivery or packing), working hard to get you settled into your new
space. Our crews love the world of moving and are smart, efficient, and
always go the extra mile for you.